Responsible Gaming at Roobet NZ

Gambling can be an enjoyable pastime for many people, but it carries real risks. At Roobet, we take those risks seriously. This page exists not to promote gambling, but to make sure every person who uses our platform has access to honest information, practical tools, and local New Zealand support. If you or someone you care about is struggling, help is available right now.

You must be 18 or older to use Roobet. If you are under 18, please leave this site. Gambling is not appropriate for minors under any circumstances.

Understanding Problem Gambling

Problem gambling is not a character flaw or a lack of willpower. It is a recognised health condition that can affect anyone, regardless of age, background, or income. It develops gradually, and many people do not notice the warning signs until gambling has already caused significant harm to their finances, relationships, or mental health.

Gambling should always be entertainment, not a way to make money, recover losses, or escape difficult emotions. When it stops feeling like fun and starts feeling like a need, that is a signal worth taking seriously.

Signs That Gambling May Be Causing Harm

The following signs may indicate that gambling has moved beyond healthy recreation. You do not need to experience all of these to have a problem. Even one or two, if they feel familiar, are worth paying attention to.

• Spending more money on gambling than you can comfortably afford to lose.
• Chasing losses, that is, gambling more to try to win back money you have already lost.
• Lying to friends or family about how much time or money you spend gambling.
• Feeling irritable, anxious, or depressed when you are not able to gamble.
• Using gambling as a way to cope with stress, loneliness, boredom, or difficult emotions.
• Missing work, study, or family commitments because of gambling.
• Borrowing money, selling possessions, or taking on debt to fund gambling.
• Failed attempts to cut down or stop gambling, despite wanting to.
• Neglecting meals, sleep, or personal responsibilities because of time spent gambling.
• Feeling a constant preoccupation with gambling, planning the next session, or reliving past wins and losses.

If you recognise these signs in yourself, please read on. There are real tools and real people who can help.

Safer Gambling Tools on Roobet

Roobet provides a range of account-level controls designed to help you stay in charge of your gambling. These tools are available to all players and can be set or adjusted at any time through your account settings. Using them is a sign of responsible play, not weakness.

Deposit Limits

A deposit limit lets you set a maximum amount you can deposit into your Roobet account over a defined period, such as a daily, weekly, or monthly cap. Once you reach that limit, no further deposits can be made until the period resets. This is one of the most effective ways to keep gambling within a budget you have decided on in advance, before the excitement of a session influences your decisions.

You can request a reduction to your deposit limit at any time, and it will take effect immediately. If you wish to increase a limit, a cooling-off period applies so that the decision is considered rather than impulsive.

Loss Limits

A loss limit works differently from a deposit limit. Rather than capping how much you put in, it caps how much you can lose over a set period. Once your losses reach the threshold you have chosen, gambling is paused until the period ends. This tool is particularly useful if you find that your sessions sometimes run away from you once a losing streak begins.

Time Limits and Session Reminders

It is easy to lose track of time when you are engaged in a game. Time limits let you set a maximum session length. When you reach that time, you will receive a prompt, giving you the chance to step away and take stock before deciding whether to continue.

Reality checks work alongside time limits. At intervals you choose, a notification appears showing you how long you have been playing and how much you have won or lost during that session. These reminders break the flow of automatic play and bring you back to a clear picture of where you stand.

Self-Exclusion

Self-exclusion is the most significant tool available. It allows you to block yourself from accessing Roobet entirely for a chosen period. Options typically include short-term cooling-off periods as well as longer exclusions of six months, one year, or more. During a self-exclusion period, you will not be able to log in, deposit, or play.

If you feel that gambling is becoming harmful, please do not hesitate to use self-exclusion. It is there for exactly this situation. To request self-exclusion, contact Roobet support directly or access the option through your account settings.

Please be aware that self-exclusion on Roobet covers this platform only. If you wish to exclude yourself from multiple gambling sites, the New Zealand resources listed below can help you do that more broadly.

Account Closure

If you need a permanent break, you can request that your account be closed. This is a more permanent step than a temporary self-exclusion. Reach out to Roobet customer support to start this process.

Getting Help in New Zealand

You do not have to manage gambling concerns on your own. New Zealand has dedicated, free, and confidential services staffed by people who understand problem gambling and who will not judge you for reaching out.

Gambling Helpline NZ

The Gambling Helpline is the primary point of contact for anyone in New Zealand affected by gambling harm, whether that is yourself, a family member, or a friend. It is free to call, available 24 hours a day, seven days a week, and completely confidential.

Phone: 0800 654 655

You can call to talk through what you are experiencing, get advice on next steps, or be connected to a counsellor or support service in your area. Online chat is also available through the Gambling Helpline website if you prefer not to call.

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation offers free counselling, support groups, and financial mentoring services across New Zealand. Services are available in person, by phone, and online, and are available in multiple languages including Maori, Samoan, and Mandarin. You can self-refer or be referred by a GP or other health professional.

Supporting a Family Member or Friend

Gambling harm rarely affects only the person gambling. Partners, children, whanau, and close friends often carry a significant share of the emotional and financial impact. The Gambling Helpline and the Problem Gambling Foundation both offer support specifically for family members and loved ones, including counselling and practical guidance on how to help someone who may not yet be ready to seek help themselves.

Tips for Keeping Gambling Safe

If you do choose to gamble, the following habits can help keep it a positive experience rather than a harmful one.

• Set a strict budget before you start and treat it as the cost of entertainment, not an investment.
• Never gamble with money that is needed for rent, food, bills, or other essentials.
• Accept that losses are the most likely outcome over time. The house always has an edge.
• Take regular breaks and avoid long, uninterrupted sessions.
• Do not gamble when you are tired, stressed, upset, or under the influence of alcohol.
• Balance gambling with other leisure activities and social connections.
• Be honest with yourself about how gambling makes you feel, both during and after a session.

Our Commitment

Roobet is committed to operating responsibly and to supporting the wellbeing of everyone who uses the platform. We encourage all players to use the tools available to them, to stay informed, and to reach out for help whenever they need it. No game, no session, and no potential win is worth your financial security or your health.

If you have a concern about your gambling or someone else's, please act on it today. The Gambling Helpline is available right now: 0800 654 655.

18+ only. Gambling involves risk. Please play responsibly.